FREQUeNTLY ASKED QUESTIONS

DO YOU REALLY DONATE 10% OF EVERY SALE TO THE SURFRIDER FOUNDATION?

Absolutely yes! When you purchase a product from Canvas Karma you know that 10% of your sale is going directly to help keep our oceans clean. This is the firm belief of Canvas Karma…what goes around comes around and we take pride in giving back one canvas at a time. Join us today and be part of the solution!

WILL MY CANVAS LOOK EXACTLY AS PICTURED ON YOUR WEBSITE?

Yes, however all products shown on the website are sized at 18x24”. When ordering a larger sized canvas such as the 24x36” or 32x48”, your canvas print will actually include more of the original image due to scaling up the size.

WHERE DO YOU SHIP TOO?

Currently we only ship to the United States mainland, which always includes free shipping.

WHAT CARRIERS DO YOUR ORDER SHIP THROUGH?

All orders from Canvas Karma are shipped free of charge via FedEx from our office in San Diego, CA.

WHEN WILL MY ORDER SHIP?

Expect your item within 7-10 business days of purchase. Once your order ships, an email will be sent to you with your FedEx tracking number.

WHAT IS YOUR RETURN POLICY?

Canvas Karma is committed to our customers and want you to be completely satisfied. We stand by our products and offer a 100% customer satisfaction guarantee that your order will arrive in perfect condition. Return any damaged products to us within 10 days of receipt and email a photo of the damaged product as well as the new tracking information to info@canvaskarma.com, and we will gladly refund you or send out a brand new product free of charge.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back damaged products at your own expense, however we will reimburse you for this once we receive your item. We highly recommend shipping your piece(s) back via Fedex/UPS not USPS.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major debit and credit cards. All credit card orders are processed through Stripe.com and are secured and encrypted at rest with AES-256 level encryption. We never store or share any of your information. Privacy and security are paramount here at Canvas Karma.

WHO CAN I CONTACT WITH ANY OTHER QUESTIONS?

Please reach out to us anytime if you have any questions at info@canvaskarma.com and we will get back to you as soon as possible.